Frequently Asked Questions

Funeral Hymn Sheets FAQs

Please contact us if you do not find the information you require

Can I contact you if I get stuck?

Our staff are on hand to help promptly and sympathetically. You can phone 0141 352 6800 from 9am – 5.30pm Monday to Friday, excluding bank holidays, or email

Funeral Hymn Sheets FAQs

How do I upload an image?

To upload:

  1. Click on the Upload Tab and press the Upload Your Artwork button.
  2. Click Browse to search your file system for your image.
  3. Select the image from your file system and click Open.
  4. Click and Drag the image into the required box.

How do I make sure my image quality will be ok?

If you are uploading a photograph, illustration or other image please try and use the highest quality you can. For example, this might be the quality that comes from your digital camera. The higher the resolution of your image, the longer it will take to upload, but the better the result on the final printed job. Our online editor will let you know if your image is too low resolution.

Can I send you photos to scan?

You can post us photographs, or come in if you are in the Glasgow area. We can scan and email you the digital file to allow you to upload into your chosen template. We will post the original photo(s) back to you along with your order.

Can I save my document and return to it later?

Yes, when you want to save you can use the Save for Later button at the top right of the template editor. You will then be prompted to create an account. When you want to return to your design you can log into your account and access the items saved for later.

Save for later

How do I know my order has been placed?

You will receive a confirmation email when you have completed the order. This will give you a reference number that you can quote if contacting us.

Do you supply outside the UK?

At this time we are unable to guarantee timed deliveries outwith the UK. We offer the option to create and download our 4-page templates as a PDF to print at home or locally for £29.

Will you check my order before printing?

Although our staff check orders before printing, it is the responsibility of the user to check and review all proofs. You can create and review a PDF proof at anytime.  If you choose not to review the final proof, you have to assume all responsibility for any errors.

Many hymns have different versions, our library contains the most common. Where possible, please show the proof to the celebrant taking the service to review.

How do I pay for my order?

If you create or upload your order online you will be guided through three easy checkout steps and directed to our secure Stripe or PayPal checkout. You are still able to use a credit or debit card for your payment method regardless of having a PayPal account or not.

If our staff create the Order of Service for you, you will be able to pay by credit or debit card over the phone or we can create a PayPal invoice.

How quickly will my funeral stationery be delivered?

We are able to guarantee, in normal circumstances, next working day delivery for orders received by noon Monday to Friday (excluding Weekends and bank holidays). Special delivery (including Saturday delivery) or uplift arrangements can also be made. When your job has been packed and given to our couriers, a confirmation email will be sent to you informing you that your order has been dispatched.

Due to the ongoing pandemic we are currently able to guarantee delivery within two working days.

Do you deliver to the Highlands and Islands, the Channel Islands, etc.?

We are happy to deliver to all parts of the UK, however delivery to some more remote areas may not be guaranteed for next day. Deliveries to Highlands and Islands (postcodes: IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE) and Northern Ireland, Isle of Man and Isles of Scilly (with the postcodes BT, IM, TR21-25), can take two to four working days. Please view the Parcelforce Zones before ordering.

What happens if I am not available to receive my delivery?

A card will be left stating when another delivery attempt will be made. Alternatively, you can pick up your delivery at your local depot, arrange to collect your item from a local Post Office or request it to be delivered to a different address. Parcelforce will email you a tracking code in order to allow you to check your delivery progress.

How do I receive my download only template?

If you create the template online then you will be able to instantly download the print ready PDF after you complete the PayPal steps. If our staff create the Order of Service for you, then after you have approved the proof we will email you the print ready PDF.

2021 Covid-19 restrictions

Please note that due to the current level of restrictions relating to the ongoing pandemic, we will not be able to supply any printed orders for now. Digital download orders are still available to be customised, purchased, and printed at home for the time being. We apologise for any inconvenience this has caused and we are currently monitoring the levels of restrictions in place so we can begin to offer printed orders when it is both safe and viable to do so. Dismiss